Refund & Returns Policy

Refunds & Returns Policy
Effective Date: 27 November 2024

Thank you for shopping at DreamLightStore.com. We value your satisfaction and strive to ensure that our products meet your expectations. If you are not completely satisfied with your purchase, we’re here to help.

1. Returns

We accept returns for items that meet the following conditions:

  • The return request is initiated within 30 days of receipt of the product.
  • The item is unused, in the same condition as it was received, and in its original packaging.

To initiate a return, please contact us at [email protected] with the following information:

  1. Your full name and order number.
  2. Details of the item you wish to return.
  3. Reason for the return (optional but helpful for us to improve).

Once your return request is approved, we will provide you with detailed instructions, including a return shipping address.

Return Shipping Costs

  • Customers are responsible for the cost of return shipping unless the item arrived damaged, defective, or incorrect due to our error.
  • For returns due to our fault, we will cover the return shipping costs.

2. Refunds

Refunds are issued for eligible returns once the returned item is received and inspected.

  • You will receive an email notification confirming the approval or rejection of your refund.
  • If approved, the refund will be processed within 7 business days and credited back to your original method of payment.

Non-Refundable Items

  • Gift cards or downloadable products (if applicable).
  • Items not returned in their original condition (e.g., damaged or missing parts due to misuse).

3. Exchanges

We only replace items if they are defective or damaged. If you need to exchange a product for the same item, please contact us at [email protected] with proof of damage or defect (e.g., photos).

4. Items Damaged During Transit

If your product arrives damaged, defective, or not as described, you must notify us within 7 days of receipt. Please email [email protected] with your order number and photos of the damaged item.

5. Cancellation Policy

Orders can be canceled within 24 hours of placement for a full refund. After this period, cancellation may not be possible if the order has already been processed or shipped.

6. Contact Us

If you have any questions or need assistance with a return or refund, please don’t hesitate to reach out to us:

Thank you for shopping with DreamLightStore.com. We appreciate your trust and look forward to serving you again!